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Terms and Conditions

Mental Root

Welcome to Mental Root (“Mental Root,” “we,” “us,” or “our”). These Member Terms and Conditions of Use (“Terms”) govern your access to and use of our mental health support platform, including our website, mobile applications, and related services (collectively, the “Platform”).

By registering as a member or using the Platform, you agree to be legally bound by these Terms. If you do not agree, please do not use the Platform.

Important Emergency Notice

Mental Root services are not intended for emergencies.

If you are experiencing a medical emergency, suicidal thoughts, or thoughts of harming others, call your local emergency number immediately or go to the nearest emergency facility.

1. Who We Are

Mental Root operates a digital platform that helps members connect with independent, licensed mental health professionals (“Practitioners”).

Mental Root provides only non-clinical support services, such as:

  • Technology access and platform tools

  • Scheduling and intake assistance

  • Customer support

  • Site and application maintenance

Mental Root does not provide medical treatment directly. All clinical services are provided solely by licensed Practitioners.

2. Independent Practitioner Services

Practitioners available through the Platform are independent professionals who:

  • Make all clinical decisions themselves

  • Determine whether services are appropriate

  • Provide care only where legally authorized

Mental Root does not supervise or control practitioner medical judgment.

3. Agreement to These Terms

These Terms form a legally binding agreement between you and Mental Root.

By using the Platform, you confirm that:

  • You are at least 18 years old, OR

  • You are a parent/legal guardian authorizing a minor where permitted by law

  • The information you provide is accurate and truthful

  • You will comply with all applicable laws and regulations

4. Platform Not Intended for Children

The Platform is not designed for children under 18 without legal guardian consent.

Mental Root does not knowingly collect personal data from children under the applicable age threshold. If such information is discovered, it may be removed or access may be restricted.

5. Account Registration and Security

To access member services, you must create an account (“Registration”).

You agree to:

  • Provide complete and accurate information

  • Maintain the confidentiality of your login credentials

  • Immediately notify us of unauthorized access

  • Log out after each session, especially on shared devices

Mental Root is not responsible for losses caused by failure to secure your account.

6. Insurance and Health Information

You may be asked to provide insurance details or certain health-related information.

  • Submission of such information may be voluntary

  • Coverage depends on your insurance plan

  • You are responsible for understanding deductibles, copays, and limitations

Mental Root is not responsible for denied claims or insurer decisions.

7. Payments and Billing

Paid services may require payment at the time of booking or before services begin.

By providing payment information, you agree that:

  • Charges will be billed to your selected payment method

  • Fees may include cancellation, no-show, or rescheduling charges

  • Payments may be processed by third-party payment providers

  • Refunds are not guaranteed unless required by law

If payment fails, Mental Root may suspend or cancel access.

8. Consent and Withdrawal

You may withdraw consent for services at any time by notifying your Practitioner.

However, you may not receive services unless:

  • You complete Registration

  • You provide required informed consent

  • You meet eligibility requirements

9. Prescriptions (If Applicable)

Mental Root is not a pharmacy.

If a Practitioner determines medication is appropriate:

  • Prescriptions are based solely on clinical judgment

  • Requests may be denied when medically necessary

  • Medications must be used only as prescribed

10. Content Disclaimer

Platform content (articles, videos, blogs, educational resources) is provided for informational purposes only.

Such content:

  • Is not medical advice

  • Does not replace professional consultation

  • Does not create a patient-provider relationship

Always consult a licensed provider for medical concerns.

11. Member Conduct Rules

You agree not to:

  • Harass, abuse, or exploit others

  • Post illegal, defamatory, or harmful material

  • Use bots, scrapers, or automated access tools

  • Interfere with Platform security or functionality

  • Misuse content or violate intellectual property rights

Violations may result in immediate termination.

12. License and Acceptable Use

Mental Root grants you a limited, personal, non-transferable license to use the Platform for lawful personal purposes.

You may not:

  • Copy, redistribute, or commercially exploit Platform content

  • Reverse engineer or modify Platform systems

  • Remove legal or copyright notices

13. Electronic Communications

By using the Platform, you consent to receive communications electronically, including:

  • Email notices

  • SMS reminders (if enabled)

  • Platform alerts

You may opt out of certain communications where allowed.

14. Privacy and Security

Mental Root uses reasonable safeguards to protect member information.

However, you understand that:

  • Internet communications may not always be secure

  • No system is completely risk-free

  • You should avoid sharing sensitive information through unsecured channels

Refer to our Privacy Policy for full details.

15. Limitation of Liability

To the fullest extent permitted by law:

  • Mental Root is not liable for indirect or consequential damages

  • Practitioners are solely responsible for clinical care

  • The Platform is provided “as is” without warranties

Total liability is limited to the amount paid (if any) during your membership period.

16. No Guaranteed Outcomes

Mental health results vary.

Mental Root makes no guarantee regarding:

  • Treatment success

  • Practitioner availability

  • Platform uninterrupted operation

17. Indemnification

You agree to indemnify and hold Mental Root harmless from claims arising from:

  • Your misuse of the Platform

  • Violation of these Terms

  • Violation of applicable laws

18. Third-Party Links

The Platform may include links to third-party websites.

Mental Root is not responsible for external content, services, or policies.

19. Governing Law

These Terms are governed by the laws of the jurisdiction where Mental Root operates, unless otherwise required by law.

20. Arbitration (If Applicable)

Disputes may be resolved through binding arbitration where legally permitted, and parties waive the right to a jury trial except where prohibited.

21. Updates to These Terms

Mental Root may update these Terms at any time. Continued use of the Platform constitutes acceptance of revised Terms.

22. Entire Agreement

These Terms, together with our Privacy Policy, form the complete agreement between you and Mental Root regarding Platform use.