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Terms of Use

Mental Root

If you are worried about a medical condition, diagnosis, or treatment, you should talk to a licensed medical professional. In a medical emergency, you should call your local emergency number right away.

1. Acceptance of Website Terms

Welcome to the Mental Root website and related software applications (collectively, the “Website”).

By accessing or using this Website, you agree to be bound by these Website Terms and Conditions of Use (“Terms”) and our Privacy Policy. If you do not agree, you must discontinue use of the Website.

Mental Root owns and operates this Website. You may use the Website only if you are legally capable of forming a binding agreement and comply with all applicable laws and regulations.

Mental Root may update these Terms at any time without prior notice. Continued use of the Website constitutes acceptance of any revised Terms.

2. Scope of These Terms

These Terms govern:

  • Your access to the Website

  • Your use of Website content, features, and tools

  • Any interaction with Mental Root through this Website

These Terms apply to all visitors, whether registered or unregistered.

3. Website Purpose and Services

The Website provides:

  • Educational and informational mental health content

  • General wellness resources

  • Technology tools that may help users connect with independent professionals

The Website does not provide medical, psychological, or healthcare services directly.

Certain features may require additional agreements or user consent.

4. Disclaimer – Independence of Professionals

Mental Root is not a healthcare provider.

  • Any professionals referenced on the Website are independent third parties

  • Mental Root does not employ, supervise, or control professionals

  • Inclusion of a professional does not imply endorsement or verification of credentials

All clinical decisions remain solely with the licensed professional.

Information is provided “as is”, without warranties of any kind.

5. User Accounts and Registration

Some Website features require account registration.

You agree to:

  • Provide accurate and current information

  • Maintain the confidentiality of your login credentials

  • Notify us immediately of unauthorized account access

You are responsible for all activity under your account.

Mental Root may request identity or location verification where legally required.

6. Information Collection and Privacy

By using the Website, you consent to the collection and use of information as described in our Privacy Policy.

Mental Root provides educational content only and does not require protected health information (“PHI”) through this Website.

7. No Medical Advice or Provider–Patient Relationship

Content on this Website is for educational and informational purposes only and does not:

  • Constitute medical advice

  • Replace professional consultation

  • Create a provider–patient relationship

  • Create any duty to follow up

Always seek advice from a qualified healthcare professional.

8. User Acknowledgements

By using this Website, you acknowledge that:

  • You are at least 18 years of age

  • Website content is not reimbursable by insurance or government programs

  • You will not submit reimbursement claims for Website use

  • You will not use the Website for commercial purposes

  • Your access may be revoked at Mental Root’s discretion

9. Arbitration and Dispute Resolution

Before initiating formal proceedings, parties agree to attempt good-faith resolution.

If unresolved, disputes may be resolved through binding arbitration, where legally permitted.

Arbitration replaces the right to a jury trial except where prohibited by law.

Either party may seek injunctive or equitable relief when appropriate.

10. No Sharing of Protected Health Information

This Website is not HIPAA-compliant.

Do not submit or transmit:

  • Medical records

  • Diagnoses

  • Treatment details

  • Any PHI

If PHI is submitted despite this notice, Mental Root may revoke access and disclaims liability.

11. Payments and Billing (If Applicable)

If paid features are offered:

  • Payments are processed through third-party providers

  • Stored payment methods may be used for recurring charges

  • Fees are non-refundable unless required by law

12. Intellectual Property Rights

All Website content is owned by or licensed to Mental Root and protected by copyright and trademark laws.

You may:

  • View content for personal, non-commercial use

You may not:

  • Copy, reproduce, distribute, or modify content

  • Use content for commercial purposes

  • Frame or scrape Website data

All rights not expressly granted are reserved.

13. Prohibited Conduct

You agree not to:

  • Harass or exploit others

  • Upload malware or malicious code

  • Provide false information

  • Scrape or automate access

  • Violate laws or intellectual property

Violations may result in immediate termination.

14. Children’s Privacy

This Website is not intended for users under 18.

If information from a minor is discovered, Mental Root will not knowingly retain or disclose it.

15. Disclaimer of Warranties

THE WEBSITE AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

Mental Root disclaims all warranties, including:

  • Accuracy

  • Fitness for a particular purpose

  • Availability or uninterrupted access

16. Limitation of Liability

To the fullest extent permitted by law:

  • Mental Root is not liable for indirect or consequential damages

  • Mental Root is not responsible for third-party actions

  • Total liability shall not exceed amounts paid (if any)

Your sole remedy is to stop using the Website.

17. User-Provided Information

You are responsible for information you submit.

Mental Root may remove content that is:

  • Illegal

  • Defamatory

  • Offensive

  • Misleading

The Website may include links to third-party sites.

Mental Root:

  • Does not control third-party content

  • Does not endorse external services

  • Is not responsible for third-party actions

19. Creative Submissions

Do not submit ideas, suggestions, or creative materials unless requested.

If submitted:

  • They become Mental Root’s property

  • No compensation is owed

  • Confidentiality is not guaranteed

20. Indemnification

You agree to indemnify Mental Root from claims arising from:

  • Your Website use

  • Violation of these Terms

  • Violation of laws or third-party rights

21. Website Availability

Mental Root does not guarantee uninterrupted access and may modify or discontinue the Website at any time.

22. Governing Law

These Terms are governed by the laws of the jurisdiction in which Mental Root operates, without regard to conflict-of-law principles.

23. Affiliate Disclosure

Mental Root may use affiliate links and may earn commissions from qualifying purchases.

Affiliate links are provided only where believed to add user value.

24. Entire Agreement

These Terms and the Privacy Policy constitute the entire agreement between you and Mental Root regarding Website use.

25. Amendments

Mental Root may update these Terms at any time. Continued Website use constitutes acceptance.

26. Subscription Terms (If Applicable)

If subscriptions are offered:

  • One visit per billing period (if applicable)

  • No rollovers or refunds unless stated

  • Missed visits may incur fees

  • Cancellation is managed through the user portal

27. User Acknowledgment

By using this Website, you confirm that:

  • You have read these Terms

  • You understand them

  • You agree to be bound by them